GoGrid Hosting Review-Not Good

I have had web sites for 13 years.  I have to warn others that using GoGrid hosting has been my worst hosting experiences.    Deciding to accept there “free” $100 dollar credit offer to sign-up was a bad mistake.  One of my earliest budget providers based in India was a better experience.

I accepted their offer to evaluate their service for use as back up servers for some of the commercial websites for which I am the system administrator.

To start with their interface is clunky and far from ready for actual commercial use.  It is confusing, lacks useability, help, and documentation.

There customer service was slow and largely unhelpful when I had issues.  They left me feeling that they thought I was stupid because I didn’t know every aspect of their system.

Worst of all is their billing.  They tell you that you are being billed for RAM hours used.  Well their gottcha trick is how they define your RAM hours.  Their claim is that a server that is turned off is using RAM hours.

Well we all know that the whole idea of “cloud” computing is to lower costs because the provider can use the actual physical hardware for another client when you do not have your server on.  Well GoGrid claims that your server is still using RAM when it is off.  If there is still RAM actually alloted to your off server, then that is not cloud computing.  It is FAR cheaper to use a traditional hosting provider than to  pay GoGrid for RAM on your server that is not even running!

I had to request my account to be closed multiple times, before they finally complied.  Requests to refund my money were never fulfilled.

The traditional hosting providers, such as Liquid Web, also provide FAR better customer support at a much lower price.  Liquid Web, for example, provides a much more polished interface for the user.  After this very unfortunate, and personally costly, experience with GoGrid;  I love Liquid Web even more than I did previously.

I hope this review saves other business owners and Tech workers from a costly mistake like mine.

Computer Forensics Expert in Federal Court

I am very pleased to announce that I testified as an Expert in Computer Forensics and Cybercrime.  I was on the stand for about an one and one half hours.  The material of the case involved the receipt, possession, and distribution of child pornography.

I was happy to learn that the case agents, attorney, and jury were very happy with my testimony.  Everyone told me that I was very clear and did an excellent job of making highly technical material understandable.  Being technically accurate and at the same time understandable, I believe, is one of the greatest challenges to anyone testifying as a computer forensics expert.  Throughout my training I have always tried to ask myself, “How would I explain this to a jury?”

The entire case was a great experience from working with the U.S. Attorney, investigators, criminal defense attorney, and everyone else involved in this case.

I am proud and happy to have accomplished my goal of being recognized as an expert in state and federal court.  I look forward to continuing to learn in this field, and hope I have a long and successful career in it!

Amazon Deleted Content from the Kindle

Well, in a very ironically Orwellian move, Amazon reached into users Kindles and deleted content.  This was content that the users thought they had already purchased.  This move was hugely disturbing.

I had seriously considered buying a Kindle.  There is absolutely no way I will buy one now.  In my opinion, Amazon just killed their product.

Great move in bad economy Amazon!

Certified in Court as Expert in Computer Forensics and Cybercrime

I am not a big fan of “tooting” my own horn, but I have to publicize the accomplishment of a long time goal.

Yesterday, in the Rhoden v Rhoden in the 8th Judicial Circuit of Florida I testified as an expert witness in “Computer Forensics and Cybercrime!” 

Since there is not a universally accepted gold standard in computer forensics certifications, testifying as an expert in court is about the only standard that indicates you have entered the top tier of the field. 

I very pleased to have accomplished a goal I set for myself in 2006.  Hopefully this is just the mid-point of great career in computer forensics. :)

Active File Recovery Review

I have been pleased to review “Active File Recovery.”  The specific version that I reviewed was the “Active Boot Disk” version 4.1.4.  The software is delivered by download.  The process of creating the disk is well documented and straight forward.  Once the disk is created, your license code is already set up on it.

The wonderful thing about this product is that it will support data recovery for the home user that only has one computer and their operating system will no longer boot.  The disk boots a computer into a easy to use interface based on a Microsoft Windows File System.  The file system automatically mounts the file systems of attached drives as different pieces of software are launched.  Great for ease of use, bad for any forensics applications.

As for mounting external drives, to dump data or disk images to, the software performed very well with internal drives and external USB drives.  On my test machine with an e-sata drive attached, the e-sata drive was not detected.

There are actually several different useful utilities that come with the product.  I will go through each.

Active Disk Image:

This is a disk imager utility.  A disk image is just a copy of all the data contained on a drive.  This utility has the ability to copy off and restore the data in a cloning style for the average user.  It also has the ability to produce a dd style image of the drive.  Their is no option for segmenting or hashing.  I did test the validity of the image produced with X-Ways forensics.  It did produce an image whose hash checked.  (This was one test run, not extensive “forensic” testing.)

Active Data CD/DVD Burner:

This utility allows the user to burn data onto CDs or DVDs.

Active Partition Recovery:

Recovering a damaged partition is probably an area that would be pretty confusing for the average user.  Not because the programs interface is bad at all.  Just the subject of what you are doing is pretty technical.  I did go into a test drive and intentionally damage the partition structure to make the drive un-mountable.  I used the partition recovery utility to repair the partition successfully.  The utility basically provides you template partition data and the information from the partition backup.  If these items are in sync, then it recommends to write this partition information onto the primary partition information.

Active File Recovery:

This is probably the bread and butter application of the whole product.  This allows the user to mount and browse an NTFS or a FAT file system.  The application has “quick scan” and “super scan” function.

The “Quick Scan” appears to just read the file systems of any mountable partition displaying existing and deleted files.  These files can then be selected and exported to another attached device.  I tested this functionality in NTFS with existing and deleted files. The application functioned properly.  The interface is intuitive and easy to use.

The “Super Scan” function looks for lost partitions and optionally scans for file signatures.  What this means is that if you have no readable file system at all, the software will look for files based on well known file headers.  The built in file signatures support what most users request in a data recovery job.  If the file type is specialized/ unusual, the user will probably need professional help.

Active Hex Editor:

This is a basic hex editor.  It allows the user to see the raw data on the computer.  This has some use for a data recovery professional.  For the average user, the major use is probably to look and see if the software is seeing data on a drive.

Active Password Changer:

This is for the Windows user who has forgot their password.  This allows the user to clear the password.  Meaning that no password will be required to log into the account after the change.  The software doesn’t warn you though that if the Windows Encrypted File System is in use, this will destroy access to those encrypted files.  I successfully used the utility to change the password on a Windows Vista 64-bit system.

Active Kill Disk:

This application allows the user to wipe free space or to “Kill” and entire disk.  The utility will overwrite the selected areas or the entire drive.  I tested and verified its ability to successfully wipe an entire drive.

Active Partition Manager:

This application allows the user to initialize and format a drive in either NTFS or the FAT file system. The disk offers support for networking and includes a basic web browser.   There is a check box on one of the initial screens on whether you want to enable networking.   I was able to use the the browser to connect to the internet during two machine boot ups.  On other boots I could not. I have no explanation for why.  (Normally this shouldn’t matter.  In data recovery you don’t usually need to access the internet.)

I tried a couple of additional “tricks” using this bootable disk as my Windows system.  I was able to use it as the OS for my X-Ways Foresics software to run from a USB flash drive.  X-Ways gave a couple errors during different operations, but most of the primary features seemed to be working.

I also tried running a few diffrent virus clean-up tools from USB.  I was able to successfully run these.  Running application from this “known” windows enviroment will provide a great computer clean-up platform.

I have to say that I found the software to be extremly user friendly.  It performed as advertised in almost every instance.  The manual is understandable, detailed, and well written.

At $80 dollars, the product is a bit pricey.  CNW Recovery is a much better value for deleted file recovery, if you have a functional computer to use.  If you must have a bootable environment and don’t want to learn Linux, this is the way to go right now!